Customer Support Page
IF YOU HAVE ANY QUESTIONS OR
REQUIRE MORE INFORMATION
CALL TOLL FREE 1-800-260-2210
If you require technical, or customer support
for any reason, please contact us at the above number 24 hours a day. If
no one is there to pick up the phone, please leave a message, or fax us
at 1-949-250-1599, and someone will return your call as soon as it is received.
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Price Guarantee:
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We offer a 30 Day Price Guarantee on all of our products
and services. This provides our customers the satisfaction of knowing that
we work hard every day to improve our standing with our suppliers, and
streamline our manufacturing processes to assure the Customer is getting
the best deal possible. We are dedicated to providing the best possible
equipment at the best possible price. If you need to make a claim under
the 30 day price guarantee, please notify us by calling the above stated
phone number.
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Payment for Products are accepted
as follows:
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Wire Transfers, Checks by Fax, Money Orders, Cashier's Checks, Verified
personal checks, Government purchase order, Law Enforcement purchase order,
and Business checks, are acceptable forms of payment. We also accept Visa,
Mastercard, and American Express Credit Cards.
C.O.D:
C.O.D. orders are available by telephone (1-800) 260-2210 or 24 hr fax
at
(949) 250-1599. Add $10.00 fee
for all C.O.D orders. C.O.D orders are payable with
cash, money orders or cashier's check only. All
custom build to specification Products are subject
to payment in advance restrictions, unless otherwise specified by an authorized
employee or agent for Spy Research.
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ORDER BY MAIL OR BY FAX:
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Order by mail by sending
a completed request form and payment, (please include shipping
charges, and applicable tax and shipping destination) to:
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Mail Order Center
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Spy Research
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3400 Irvine Ave.,
#211
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Newport Beach, Ca
92660
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ORDER BY FAX BY FAXING
COMPLETED ORDER FORM TO
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1-949-250-1599
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SHIPPING AND HANDLING:
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All shipments are usually provided via UPS, Fedex,
Airborne Express, or US Mail unless otherwise specified.
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Our shippers will only deliver to a street address,
they will not deliver to a P.O. Box. The shipping rates vary due to shipment
urgency, weight, and insurance.
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WARRANTIES:
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We warranty items against defects in workmanship
for one (1) year after invoice date. Some products will carry a longer
warranty. If this is applicable, it will be stated in the product advertisement
on this website.
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RETURNS, REFUNDS, AND EXCHANGES:
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All product merchandise is non-refundable. All sales
are final. Credit will be given only towards the exchange of a factory
defective item with the same model as originally purchased. A call to our
technical representative is required before returning all merchandise to
obtain Return Authorization Number (RA) number. Returns are subject to
a 25% handling fee
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CLICK HERE
TO E-MAIL US AT: sales@spyresearch.com
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